Travel Agency Services

For travel agencies, we offer a powerhouse of support that feels like an in-house team. With over 10 years of experience assisting agencies, we’re well-versed in handling everything from everyday bookings to emergency travel changes.

Think of us as an extension of your agency. During business hours, our agents help with bookings, cancellations, and itinerary changes promptly and professionally. After hours, weekends, or holidays — whenever your clients might need assistance — our team is on call to make sure no request goes unanswered.

Bottom line: your clients get round-the-clock service, and you get peace of mind. Whether it’s managing a complex round-the-world trip for a corporate client or finding a quick fix for a traveler’s sudden change of plans, we’ve got your back.

Let us handle the behind-the-scenes work so your front-line agents can shine. Our back-end support covers all the technical details that keep travel operations running smoothly:

• Queue Management: Swiftly processing all booking requests and prioritizing urgent travel needs to avoid delays.
• Quality Control: Double-checking bookings for accuracy and fixing any ticketing errors before they become a problem.
• Schedule Changes: Handling airline schedule changes with quick rebooking and traveler notifications to minimize disruptions.
• Ticketing & Exchanges: Issuing tickets, managing upgrades, and processing ticket exchanges with precision and speed.
• Invoicing: Generating clear, detailed invoices for every transaction, so finances are always in order.
• Exchanges & Refunds: Taking care of ticket exchanges, voids, and refunds promptly, ensuring travelers’ changes or cancellations are hassle-free.
• MCO Handling: Managing Miscellaneous Charge Orders for any extra service fees or credits, so every charge is accounted for.
• Rate & Commission Management: Keeping track of special rates and commissions, making sure you and your clients benefit from every available deal.
• Online Booking Tool Support: Overseeing bookings made through online systems to ensure they align with client preferences and company policies.
• PNR Management: Resolving any Passenger Name Record (PNR) issues to keep the reservation process smooth and error-free.

As an added bonus, we offer a VIP reconfirmation service. For your most valued clients, we’ll reconfirm all travel details 24–48 hours before departure — double-checking flights, hotels, and transportation. This extra step provides an added layer of assurance, catching any last-minute issues so your VIP travelers can relax knowing everything is set.

By taking care of these critical back-end tasks, A2 Services helps your agency run like clockwork. Your agents can focus on clients and sales, while we handle the nuts and bolts behind the scenes. Together, we ensure every traveler’s experience is seamless and enjoyable.

Great agencies need great people. A2 Services helps you build and train a strong support team without the usual high costs. We recruit promising talent and put them through a comprehensive training program, so they’re ready to deliver the excellent service your clients expect.

Our training covers all the bases:

• Business Communication: From email etiquette to negotiation, we teach new team members how to communicate professionally and effectively.
• Customer Service: We instill the values and techniques of outstanding customer care, so every interaction is positive and solutions-driven.
• GDS Systems: Trainees get hands-on practice with Global Distribution Systems (Sabre, Amadeus, Galileo, etc.), learning to book flights, issue tickets, and manage reservations confidently.
• Travel Industry 101: We provide in-depth knowledge of travel operations — understanding fare rules, managing schedule changes, handling ticket exchanges, and more.

The outcome: you gain skilled, enthusiastic team members ready to support your agency at a fraction of the usual cost. We handle the recruitment and training, and you reap the benefits — a capable team that can tackle queue management, ticketing, invoicing, VIP services, and beyond.

By investing in new talent on your behalf, we ensure our partnership is sustainable and growth-oriented. You’ll always have access to a pool of trained professionals who are up-to-speed on the latest industry practices, ready to step in as your business expands or your needs change.